Frequently asked questions

Mobile Smartphone App

How do I install the mobile application?


Download Atrax Software for free from the Apple Store or the Google Play Store.




What do I after I install it?


Open up the app and press the “Setup Connection” button. Change “demoservice” with the service id we have provided for you Put the driver id and password that was previously added in your system Finally press the “Connect” button If you would like to login as an admin user to track your vehicles and drivers. You must input “admin” / “admin” in the “User account” field.




What if the driver's Smartphone is not sending their locations?


There are a few possible reasons:

  • Locations are disabled for all applications on the Smartphone
Check the location setting in General locations menu on the Smartphone
  • Locations are disabled for the Atrax application on the Smartphone
Check the location setting for the Atrax app in applications menu on the Smartphone
  • Cellular data is disabled on the Smartphone
Check the Cellular data settings on the Smartphone




What information do I need to give before I can track the driver?


You need to give him the service id we have provided after the system setup. The driver will then enter it in under “Server Settings” in the service field. You also need to give him his user id and password you previously created using the dispatch application.




Which truck should the driver select?


Driver should select the truck assigned to him. When tracking you will follow the truck he selected.




Do drivers needs to enter their user id and password ever time before logging in?


No, the driver needs to enter it just once. They can press the “Next” button to login every time after.




What if the login failed after the driver presses the “Next” button?


This may happen sometimes depending on cellular network strength. Continue to press “Next” to repeat until successful login. If it persists, then you need to close the app and open it again.




Which kind of alerts can drivers send?


Drivers can send Arrive and Completed alerts.




What sort of information do the Arrive alerts contains?


Arrive alerts have information about the address from which the alert was sent. As well as the date and time information together with any of the driver’s comments.




What information do Complete alerts contain?


Complete alerts have information about the address from which the alert was sent. As well as the date and time information, job information, together with any of the driver’s comments.




Where do the alerts get delivered to?


To the dispatch application in Alerts properties screen.




What can dispatchers do with the alerts?


Dispatcher can select “send button” and the alert will automatically be sent to the relevant customer who is interested in the job status via email.





Dispatch Application -Driver Properties

How do you add a driver?


In the Properties panel select the “Add Driver Menu” button. The Add Driver window will then popup, asking you to fill all the required fields. Afterwards, press the “Save” button.




How do you update for a new driver?


In the Properties panel double click on the selected driver row. Change any field you want except for the driver id and then press the “Update” button.




Can I delete a driver?


No, you can make the driver inactive, but you cannot delete it.




How do I assign an order to a driver?


Select an order, then right click on it and select “Assign an Order”. From the popup dialog select the driver you want to assign to.




How to check which drivers are assigned what orders?


In the Properties panel select the driver row, right click select “Assigned Orders”. In the popup window you will see all the assigned orders to the selected driver.




How to show driver on the map?


In the Properties panel select driver row and then select “Locate on the Map”. On the map screen the driver will be presented.





Dispatch Application - Truck Properties

How do you add a truck?


In the Properties panel select the “Add truck” button. The truck window will then popup, asking you to fill all the required info. Finally press the “Save” button.




How do I update a truck?


In the Properties panel double click on the selected truck you want to update. Change all the fields you like except the truck id and then press the “Update” button.




Can I delete a truck?


No, but you can make the truck inactive.




How to assign a truck to a driver?


Select a truck and then right click to select “Assign Driver” button. From the popup window select the driver.




How do you show the truck on the map?


In the Properties panel select the truck row and then right click and select “Locate on the Map”. On the map screen the truck will be presented.





Dispatch Application - Company Properties

What is a Company?


A Company is one address in the system in which something gets delivered or picked up at. Basically, the destination the driver is going to. In the trucking business, the companies are the shippers or carriers.




How do I add a Company?


In the Properties panel select the “Add Company” Menu Button. The Company window will popup, fill all required fields and press the “Save” button.




How do you show the Company on the map?


In the Properties panel select Company row and then right click and select “Locate on the Map”. On the map screen the Company will be presented.




How do I update a Company?


In the Properties panel double click on the selected Company row. Change all the fields you like except for the driver id and press the “Update” button.




Can I delete a Company?


You can make the Company inactive, but you cannot delete it.





Dispatch Application -Orders

How to add an order with one stop?


Click "New Order" from the orders tools menu on the top left corner or select "Create Order" from Edit menu.and Select "Save" button




How to assign an order to the driver?


When the order is saved it will automatically popup "Assign an order" dialog. From the list of drivers select the driver to whom you like to assign the order.




How to add an order with two or more stops?


Click "New Order" from the orders tools menu on the top left corner or select "Create Order" from Edit menu. Select "Add Stop" button and input the stop data. Select "Save" button




How to see all assigned Driver's Orders?


Select the driver on the Properties-Driver table. On the right click select “Show assigned Orders”




What is "Check Order Expiration Date"?


It is the menu item used to clear the list of all active orders on dispatch screen. After operation is complete all active orders become inactive if date is less the current date. You can see those orders if select "Only Expired Orders" in dispatch screen combo box.





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